Parcels may arrive separately.
Standard UK Shipping:
2 - 5 business days
All orders will be dispatched from our warehouse within 1 - 3 business days. In peak periods please allow for up to 5 - 10 business days for dispatch.
Standard International Shipping:
8 - 20 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
Important: We work with several different producers, so if you have ordered several products, it is possible that you receive several packages a few days apart.
*All shipping times exclude clearance/customs delays
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
My tracking says “no information available at the moment”?
For some shipping companies, it takes 2 - 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.